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Joined: Jul 2001
Posts: 442
Enthusiast
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Enthusiast
Joined: Jul 2001
Posts: 442 |
User gets "user name / password not found" error, he is using 98SE,IE6,Office2K,AMD1.3Ghz,Linksys 10/100 Lan Card RCA Cable modem.
Any ideas I can not figure this one out. We allready tried the www. in front of the URL thing with no luck.
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Joined: Mar 2002
Posts: 305
Enthusiast
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Enthusiast
Joined: Mar 2002
Posts: 305 |
 Did you have him delete his cookies and clear his cache?
[:"red"]Lisa[/]
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Joined: Jul 2001
Posts: 442
Enthusiast
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Enthusiast
Joined: Jul 2001
Posts: 442 |
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Joined: May 1999
Posts: 3,039
Guru
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Guru
Joined: May 1999
Posts: 3,039 |
Can you login as the user ok? Or use the become this user function ok?
UBB.threads Developer
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Joined: Jun 2002
Posts: 5
Lurker
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Lurker
Joined: Jun 2002
Posts: 5 |
I've had a couple people say it's related to proxies, even if the site is marked to allow. When they turn off proxies , they can log in.
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Joined: Jul 2001
Posts: 442
Enthusiast
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Enthusiast
Joined: Jul 2001
Posts: 442 |
posted by Scream:
Can you login as the user ok? Or use the become this user function ok?
Yep, sure can.
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Joined: Jun 2001
Posts: 3,273
That 70's Guy
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That 70's Guy
Joined: Jun 2001
Posts: 3,273 |
Are they running any software such as "Norton's Internet Security" or "ZoneAlarm Pro 3.0" that can be set to block cookies?
Also, IE 6.0's privacy settings will block these cookies when set to high.
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Joined: Jul 2001
Posts: 442
Enthusiast
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Enthusiast
Joined: Jul 2001
Posts: 442 |
Nope, but hear is the funny thing, he just emailed me saying that it now works, and he and I did nothing, just started working - weird.
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Joined: Jan 2001
Posts: 374
Enthusiast
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Enthusiast
Joined: Jan 2001
Posts: 374 |
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Joined: May 1999
Posts: 149
Enthusiast
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Enthusiast
Joined: May 1999
Posts: 149 |
I'm getting a lot of those as well. Not only users, but also myself.
This seems to be happening when having multiple browser windows open, and *not* using the "remember me" checkbox. It seems to clear up when you set the cookie.
Max
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